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Ziek zijn, maak er werk van

Ziek zijn, maak er werk van. Een titel die iedereen zou moeten aanspreken. Bij ziekte van werknemers moet je er werk van willen maken. In navolging op het boek Werken, iedereen wordt er beter van, waarin Marleen Teunis haar oplossingsgerichte methode om verzuim te beheersen en te beperken beschrijft, komt ze in dit boek met de bredere context waarbinnen dit plaats vindt.
 
In hoofdstuk 1 zoomt Marleen in op de verhoudingen tussen de partijen die met elkaar te maken hebben rondom verzuimende werknemers; de bedrijfsarts, verzuimcoördinatoren, arbeidsdeskundigen, maar ook de werkgever. Ze komt in de dagelijkse praktijk voorbeelden tegen waarbij arbodiensten een ander doel voor ogen hebben dan de werkgevers die hen inhuren. In veel gevallen, volgens Marleen in 98% van de verzuimgevallen, zijn werkgever en de verzuimende werknemer samen in staat afspraken te maken en te komen tot volledig herstel.

In hoofdstuk 2 en 3 gaat het over hoe leidinggevenden om moeten gaan met een verzuimmelding en de opvolging hiervan. De vraag of iemand ziek is, doet er volgens Marleen niet toe. Kijk, volgens haar oplossingsgerichte methode, naar de mobiliteit van de medewerker. Een belangrijk aspect hierin is aandacht; het is aangetoond dat wanneer vanaf de eerste dag aandacht besteed wordt aan het verzuim, dit het verzuim reduceert. De medewerker zal eerder geneigd zijn de werkzaamheden te hervatten. Langzaam denken en objectief waarnemen is bij een verzuimmelding van groot belang. Hierbij moet de leidinggevende die de verzuimmelding aanneemt vakkennis hebben en weten hoe hij de wet moet toepassen.

Hoofdstuk 4 en 5 staan in het teken van privacy en wetgeving. Met regelmaat is er twijfel bij een leidinggevende wat hij wel en niet kan vragen. Medische informatie mag door een arbodienst niet gedeeld worden, maar zal ook niet nodig zijn als de methode Oplossingsgericht Verzuimmanagement gevolgd wordt. Hierbij gaat het tenslotte om de mobiliteit van de medewerker. Een leidinggevende moet een goed beeld kunnen vormen van deze mobiliteit. Hij zal dus alle vragen mogen stellen die nodig zijn om het beeld te kunnen vormen. Zowel werkgever als werknemer hebben (wettelijk) de verplichting om aan re-integratie mee te werken.

In hoofdstuk 6 wordt de communicatie tussen werknemer en werkgever toegelicht en welk belang dit heeft binnen dit thema. Marleen geeft aan dat werkgevers er in beginsel van uit moeten gaan dat iedere werknemer wil werken. Positieve communicatie is hierbij het sleutelwoord. In hoofdstuk 7 wordt de methodische aanpak rondom Oplossingsgericht Verzuimmanagement verder toegelicht, met veel praktijkvoorbeelden hoe het volgens de methode wel en juist niet zou moeten.

Hoofdstuk 8 gaat over het toepassen van e-Health: het begeleiden en coachen van medewerkers en leidinggevenden via digitale toepassingen. In de gezondheidszorg gebeurd dit al, in de bedrijfsgezondheidszorg zal dit steeds vaker toegepast (moeten) worden.

Marleen komt tot slot in hoofdstuk 9 met het thema beter worden; in haar ogen moet er een keurmerk komen voor de bedrijfsgezondheidszorg, zodat organisaties bewust kunnen kiezen met welke partijen zij samen werken. Ze sluit vervolgens af dat leidinggevenden en verzuimbegeleiders het lef moeten hebben om opinies en opvattingen los te laten, om er voor te zorgen dat ze de juiste zorg op het juiste moment bieden.

Samengevat; een boek dat, zeker wanneer het thema verzuim je boeit, je in een paar uur uit hebt. Het boek leest gemakkelijk weg. Er staan veel praktijkvoorbeelden in die iedereen die met verzuim te maken heeft, in zijn of haar dagelijks werk herkent. Wel vond ik het prettig de voorganger Werken, iedereen wordt er beter van, te hebben gelezen. Dit geeft je, samen met dit boek, een compleet beeld van hoe de methode Oplossingsgericht Verzuimmanagement het beste tot zijn recht komt. De stelling dat 2% verzuim binnen de zakelijke dienstverlening mogelijk is, onderschrijf ik, echter met een kritische noot dat de randvoorwaarden, zoals leidinggevenden met kennis over verzuim, allemaal op orde zijn.


Carola Spruit (1987) heeft twee bachelors HBO, op het gebied van Facility Management en HRM. Sinds 2009 is ze werkzaam binnen het HR vak, in diverse functies. Momenteel is zij werkzaam als HR adviseur.



Ziek zijn, maak er werk van
Auteur: Marleen Teunis
Prijs: ‚ā¨ 37,95

Beschikbaar gesteld door: Younique Creations


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